Services

We Don't Just Hand You Software and Disappear

Every FlowSale ERP engagement includes discovery, implementation, training, and ongoing support. We stay involved until your team is confident — and beyond.

Every Service Your ERP Project Needs

From the first conversation to ongoing operation, we cover every step of your ERP journey with a structured, fixed-scope approach.

01

Discovery & Business Analysis

Before a single line of configuration is written, we spend time understanding your business. Your workflows, your pain points, your data, your team.

  • Current-state process mapping
  • Requirements documentation
  • Module & integration scoping
  • Timeline & resource planning
  • Fixed-price implementation proposal
02

ERP Implementation & Configuration

We configure FlowSale ERP to match your business — not the other way around. Chart of accounts, workflows, approval rules, user roles, and reports, all built to your specifications.

  • Module activation & configuration
  • Chart of accounts setup
  • Workflow & approval rules
  • User roles & access control
  • Report & dashboard configuration
03

Data Migration

We migrate your existing data cleanly and accurately. Products, customers, suppliers, opening balances, transaction history — imported and verified before go-live.

  • Product catalogue import
  • Customer & supplier records
  • Opening stock quantities & valuation
  • Opening accounting balances
  • Historical transaction import (where applicable)
04

Staff Training

Generic software training doesn't work. We train each team by role — accountants learn accounting, warehouse staff learn inventory, managers learn reporting.

  • Role-based training sessions
  • Live hands-on practice in your system
  • Custom user guides for your workflows
  • Manager & administrator training
  • Go-live day support
05

Time & Attendance Setup

We configure your Time & Attendance module to match your exact shift patterns, overtime rules, and leave policies — then connect it to HR and payroll so hours flow through automatically.

  • Shift & roster configuration
  • Overtime rules & approval workflows
  • Leave policy integration
  • Clock-in method setup (web / mobile)
  • Payroll-ready attendance reports
06

Custom Development

Need something that doesn't exist out of the box? We build custom modules, integrations, and automations — scoped and quoted before any work begins.

  • Custom module development
  • Third-party system integrations (API)
  • Custom report & document layouts
  • Automated workflow builds
  • Payment gateway integrations
07

Ongoing Support & Maintenance

Your subscription includes ongoing support — not just during implementation. We answer questions, apply updates, and resolve issues as your business evolves.

  • Email & remote support
  • Platform updates & maintenance
  • Daily automated backups
  • System health monitoring
  • Priority support on higher tiers

A Structured Process — No Surprises

ERP projects fail when scope is unclear and communication breaks down. Our process fixes both before they become problems.

1

Free Discovery Call (30 min)

We learn about your business size, industry, current systems, and goals. You get a clear picture of whether FlowSale ERP is the right fit — no sales pressure.

2

Requirements & Fixed-Price Proposal

We document your requirements in detail and deliver a written proposal with a fixed implementation price, module list, and project timeline. You know the full cost before signing anything.

3

Configuration & Data Migration

We build and configure your ERP environment, migrate your existing data, and run UAT (user acceptance testing) with your team before go-live. Nothing goes live until you've signed it off.

4

Training & Go-Live

We train each team on their specific workflows in your live system. On go-live day, we're available to support your team in real time — not just on the end of an email.

5

Ongoing Support

Your monthly subscription includes continued access to our support team. As your business grows and changes, we help you adapt your ERP to match — without re-implementing from scratch.

What We Don't Do

We'd rather tell you upfront than disappoint you later.

We Don't Start Without a Signed Scope

No work begins until a written scope and fixed price is agreed. This protects you from scope creep and protects us from undefined expectations.

We Don't Promise Overnight Go-Lives

A proper ERP implementation takes weeks, not days. Anyone promising a week-long ERP deployment is cutting corners that will cost you more later.

We Don't Disappear After Go-Live

Implementation is just the beginning. We remain your support contact for the life of your subscription — not a one-time project vendor.

We Don't Lock You In

No minimum-term contracts on subscriptions. Your data is yours — we'll provide a full export in standard formats if you ever need to leave.

Let's Talk About Your Project

Book a free 30-minute discovery call. We'll tell you honestly whether FlowSale ERP is the right fit and what implementation would look like for your business.

Free 30-minute call  ·  No obligation  ·  Fixed-price scope before any work begins